List of publications on a keyword: «качество обслуживания потребителей»


Publication date: 27.01.2017
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Eleonora I. Pogorelova , студентка
Aleksandr A. Sergeev , candidate of economic sciences , доцент, декан
FSFEI of HE "Financial University under the Government of the Russian Federation" , Москва г

«The quality of tourist service in hotels, as a factor to attract tourists»

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In condition of fierce competition, those hospitality businesses win that primarily seek to satisfy the needs of consumers. Successful hotels, seeking their own economic benefits, provide social needs and satisfy the desires of customers. To achieve these goals, they introduce new technology, develop new methods of personnel management and new range of services in the hotel business. Practical experience shows that the service is an important element of management. The article describes practical methods of assessing the quality of customer service.