The quality of tourist service in hotels, as a factor to attract tourists
Research Article
DOI: 10.21661/r-116522
Open Access
- Published in:
- Monthly international scientific journal «Interactive science»
- Authors:
- Pogorelova E.I. 1 , Sergeev A.A. 1
- Work direction:
- Экономика
- Rating:
- Article accesses:
- 6786
- Published in:
- doaj
- eLibrary.ru
- Cited by:
- 1 articles
1 FSFEI of HE "Financial University under the Government of the Russian Federation"
- APA
For citation:
Pogorelova E. I., & Sergeev A. A. (2017). The quality of tourist service in hotels, as a factor to attract tourists. Interactive science, 193-196. https://doi.org/10.21661/r-116522
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UDC 33
DOI: 10.21661/r-116522
Abstract
In condition of fierce competition, those hospitality businesses win that primarily seek to satisfy the needs of consumers. Successful hotels, seeking their own economic benefits, provide social needs and satisfy the desires of customers. To achieve these goals, they introduce new technology, develop new methods of personnel management and new range of services in the hotel business. Practical experience shows that the service is an important element of management. The article describes practical methods of assessing the quality of customer service.
References
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- 2. Семенова Л.В. Маркетинг гостиничного предприятия: Учебное пособие для бакалавров / Л.В. Семенова, В.С. Корнеевец, И.И. Драгилева. – М.: Издательско-торговая корпорация «Дашков и К», 2016. – 208 с.
- 3. Корнеев Н.В. Технологии гостиничной деятельности: учебник для студентов учреждений высшего образования / Н.В. Корнеев, Ю.В. Корнеева. – М.: Издательский центр «Академия», 2015. – 288 с.
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