List of publications on a keyword: «удовлетворенность клиентов»
Экономика
Publication date: 09.11.2017
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Viktoriia E. Sandrina , candidate of pedagogic sciences, associate professor
FGBOU VO "Sankt-Peterburgskii gosudarstvennyi ekonomicheskii universitet" , Санкт-Петербург г
«Совершенствование системы качества малых гостиничных предприятий на примере малого гостиничного предприятия «Союз» города Москвы»
In the process of the research, a comparative analysis of the services provided by the Soyuz hotel company was made to meet the basic standards of hotel services. As a result, a number of problems were identified, both technical and functional quality, and social quality of services. In connection with these, methodological and practical recommendations were proposed to improve the quality system of the services provided.