List of publications on a keyword: «customer»

The article discusses issues related to the support of trading on electronic platforms by external intermediary companies. A list of key services in demand then protecting the interests of the organization within the framework of the public procurement system has been determined. The specifics of obtaining a bank guarantee against the security of a contract have been identified.

This article discusses importance of digital transformation of the B2B sector while the B2C sector shows high growth rates in using digital technologies, only 30% of B2B companies successfully carry out digital transformation. The article presents ways of digital transformation in the field of marketing, reveals the reasons for increasing the importance of the client's holistic experience and offers for digitalization of the B2B sector. Revealing the content of the client's holistic experience, we highlight successful and problematic areas that should allow B2B companies to reorient from a product-centered to a customer-oriented strategy in order to maintain and strengthen their competitive positions.

This paper analyzes current state of information technology in airline industry and demonstrates future tendencies of IT used by airlines.

In the process of the research, a comparative analysis of the services provided by the Soyuz hotel company was made to meet the basic standards of hotel services. As a result, a number of problems were identified, both technical and functional quality, and social quality of services. In connection with these, methodological and practical recommendations were proposed to improve the quality system of the services provided.

In the given article the possibilities of innovative technologies of railway transport are considered at provision of railroad passenger transportation.

В статье рассматривается общая концепция CRM-систем, их функции и преимущества, а также возможные сложности и риски при их внедрении.

The article is devoted to the research of directions of client-oriented approach application during bank products promotion in Russian banks. Attention is paid to the development of electronic banking, social networks through which consumers receive the necessary information about beneficial offers and special conditions for providing banking services.

The article is devoted to the peculiarities of the activity of regional banks in modern conditions. The article analyzes the types of services that are most relevant to the nature of the activities of the clients of regional banks, but also to prevent the likelihood of financial losses as a result of shortfall in profits or direct losses associated with the impact of factors of general economic, political and social development of the country.

In condition of fierce competition, those hospitality businesses win that primarily seek to satisfy the needs of consumers. Successful hotels, seeking their own economic benefits, provide social needs and satisfy the desires of customers. To achieve these goals, they introduce new technology, develop new methods of personnel management and new range of services in the hotel business. Practical experience shows that the service is an important element of management. The article describes practical methods of assessing the quality of customer service.

Today there is a possibility to select a network among a wide variety of economic benefits. Within the framework of different market structures their various kinds are implemented. The author of this article discusses the types of goods and public structures that are most often found.

The article deals with the problem areas of interaction between the customer and the general contractor.

In article are submitted an aesthetic reaction of the social customer and corporate community of design to objects of environment designing in paradigms of their interlacing, interdependence or opposition.